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 Business Etiquette
Business etiquette is the set of written and unwritten rules of conduct that make social interactions run more smoothly.
It is about building relationships with other people, by acting in an appropriate, respectful and considerate way in the workplace.
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Business Writing
Through technology everyone in the workplace has become a writer and writing is a highly visible skill. Most organizations produce an increasing amount of written communication in the form of emails, reports, proposals and websites. Good business writing saves time and money. It prevents mistakes and helps solve problems. It bridges time zones and culture gaps, connecting people.
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Communication Skills
Effective communication is a basic requirement for the achievement of organizational goals. Where there is effective communication, people experience fewer misunderstandings, employee morale is better, strategy is clear to all and each person understands where they fit in.
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Customer Service
Good customer service is important for any organisation. It determines the level of stakeholder satisfaction, how the organisation rates against competitors, likelihood of survival and what the public image is.
Internal customer service is often neglected. Good internal customer service improves employee morale, productivity, employee retention, external customer service and, ultimately organisational efficiency.
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Emotional Intelligence
Emotional intelligence is one of the biggest predictors of performance in the workplace and a strong driver of leadership and personal excellence. It is the ability to identify and manage own emotions and recognise the emotions of others. It’s a critical factor in personal and professional success.
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Introduction to Project Management
PMI defines project management as “the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements.” Project management is an essential skill in most workplaces and projects often fail due to a lack of effective project management skills.
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Presentation Skills
Presenting information clearly and effectively is a key skill to getting a message or opinion across.
The three objectives of an effective presentation are as follows:
To establish credibility with the audience
To communicate information clearly to the audience
To persuade and/or influence the audience
The three key elements for a successful presentation is effective use of design, clear content and structured planned delivery.
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Problem Solving
Problem solving requires two distinct types of mental skill, analytical and lateral thinking.
Analytical skills refer to the ability to assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressed .
Lateral thinking refers to the ability to solve problems through an indirect and creative approach, using reasoning that is not immediately obvious and involving ide-as that may not be obtainable by using traditional step by step logic.
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Self-Management
Self-management refers to a combination of different behaviours that focus on how people manage themselves in their work and personal life.
There are a number of skills linked to effective self-management, such as taking responsibility, displaying initiative, remaining resilient, acting assertively, managing time optimally and being flexible.A good understanding of self is critical for identifying areas of focus and development.
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Time Management
Many people struggle with time management. There simply does not seem to be enough hours in a day to accomplish all the tasks that need to be completed. Effective use of time is very important.
Time management is the process of planning and controlling the amount of time spent on specific activities, especially with the goal of increasing efficiency and productivity.
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